What is a Tracking Number & Where Can I Find It?
A tracking number is a unique identifier for your shipment and is provided in your shipping confirmation email.
Track Your DHL Delivery
You can track your delivery by entering your DHL tracking number below and clicking "Track Shipment":
Delivery Timeframes
Once your order has been dispatched from our warehouse in Australia, estimated delivery times are: Fiji: 5 -10 business days. You will receive a tracking number once your order ships.
Shipping Costs
Shipping costs are calculated at checkout based on parcel weight, dimensions, destination country, and current carrier rates. The full cost is shown before purchase.
Duties, Taxes & Import Charges
Duties, taxes, and import charges are calculated upfront at checkout through our international shipping partners. This means you see the full landed cost before payment and no additional duties or taxes are expected on delivery.
Tracking & Delivery
All shipments include tracking, delivery updates. Our delivery partner will contact you to organize a day and time for delivery.
When Will My Tracking Information Appear?
Tracking updates usually appear within 24-48 hours after the shipment is processed.
Why Is My Tracking Number Not Working?
Ensure the number is entered correctly with no spaces or invalid characters. If issues persist, Contact Us.
Important to Know
Customs clearance may cause minor delays. Ensure your delivery details are correct.
What Happens if My Package is Held by Customs?
Most shipments clear smoothly. If held, the carrier may contact you for additional documentation.
What will happen if I am not home when my order is delivered?
Our Transport Provider will contact you to arrange a day and time for delivery. If you are not home at the arranged day and time, the driver will return the item to the Depot, and you will be contacted to organise alternative arrangements.
Can I change or cancel my order after it is placed?
Please reach out via our Customer Support Team, Contact Us.